Client Engagement Manager

Salary: £35,000 per annum
Location: Hybrid (4 days in office, 1 day remote)
Hours: Full-time (Core hours 08:00–18:00)
Reporting to: Membership Director

About CPD

CPD Certification Service is a leading accreditation body supporting organisations and professionals to deliver recognised Continuing Professional Development (CPD) worldwide. We work with thousands of training providers, organisations and professionals to improve learning quality and professional standards across industries.

We’re growing - and we’re looking for a Client Engagement Manager to play a key role in supporting and developing our member base.

The Role

As Client Engagement Manager, you will provide high-quality administrative and customer support to the Assessments and Membership Team. You will be responsible for managing member relationships, supporting assessment submissions, and driving engagement and retention across our membership base.

This is a hybrid role, with part-time office-based working to support collaboration and client engagement.

What You’ll Be Doing

• Acting as first-line support for members regarding assessment progress and submission status

• Tracking outstanding assessments and coordinating follow-ups with training providers

• Preparing and proofreading accreditation and certification documentation

• Maintaining accurate member records and reports in collaboration with the Assessments Manager

• Managing new member accounts and working towards a 90% membership renewal rate through regular contact and support

• Building strong, long-term relationships with members

• Increasing engagement by promoting member benefits, services and events

• Conducting regular face-to-face and video meetings with members

• Supporting business development by upselling additional services and expanding existing accounts

• Accurately recording all interactions and updates on the internal CRM system

What We’re Looking For

Essential:

• GCSEs (or equivalent)

• Minimum 2 years’ experience in a Customer Support or Account Manager role

• Excellent administrative skills with strong attention to detail

• Confident proofreading ability

• Strong written and verbal communication skills (email, phone, virtual meetings)

• Highly organised, self-motivated and able to prioritise workload

• Confident using digital tools including email, office software and CRM systems

• Professional approach with strong confidentiality standards

Desirable:

• Experience working with CPD schemes or understanding CPD requirements

Why Join CPD?

• Be part of a growing, respected organisation with global reach

• Hybrid working model for better work–life balance

• Supportive team culture with opportunities to develop your career

• A role with genuine impact on client satisfaction and retention

• Opportunity to grow your commercial and relationship management skills