This is a remote/working from home position. 

Salary: £17 / $21.11 per hour for 25 hours per week
12 Month Fixed Term Contract

The Company and Role

This is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focussed, ambitious and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.

Summary

We are looking for a motivated and enthusiastic individual to join the RTT virtual delivery team to facilitate and host online, virtual classroom sessions to our many Rapid Transformational Therapy students. This will require an energetic, talented, and confident individual who is able to host large live virtual classroom sessions, as well as manage the technology for both European and US based audiences and timezones.

This is a remote, work from home opportunity. Must be a self-starter and able to use your own initiative.

Key Responsibilities

• Provide facilitation and technical support to students in the live virtual classroom events that are an integral part of the RTT Virtual Classroom course. These are presently delivered during the morning and evenings via Zoom.
• Build rapport with trainers, students, and tech support colleagues.
• Providing support to the RTT team delivering the events whilst juggling multiple responsibilities at once e.g. keeping an eye on time, chat box, trainers, and the chat groups.
• Keep track of upcoming event dates for key next steps for students (e.g. next VC Classrooms, Marisa Peer webinars)
• Assist with general student inquiries where necessary (e.g. if students ask where they find certain things in the module, how they book events etc).
• Record key feedback with regards to training delivery and document updates.
• Working with others in the Technical Support team to provide help and guidance on how best to use our range of online courses; covering the use of our apps on laptops, tablets, and phones.
• Administrative duties pre/post event e.g. updating student accounts/follow up emails

Requirements

• Energetic and confident - happy to be on camera and speak in front of groups of 100+.
• Experience with administering online meeting software (like Zoom, Google Meet or MSTeams) is essential.
• Experience in running events (ideally online) would be advantageous.
• Able to 'lead' the virtual events in a confident, timely manner and ensure everything is running smoothly.
• Calm under pressure & ability to think on your feet
• Patient; (you may be dealing with students with language barriers or who may need reassurance and support)
• Happy to deal with 'difficult' students at time (e.g. somebody who comes in late due to incorrect time conversion and be able to make the student feel welcome and explain the next steps to rebooking etc.);
• Able to assist student tech problems quickly and efficiently and make the student feel supported
• Able to retain information (e.g. which students have health bio concerns / which staff members are observing / do we need to record anything)
• Happy to 'go with the flow' be flexible and fluid. e.g. last minute changes to programme,
• Flexible to work additional hours if events run over or if additional events are scheduled ad hoc
• A fast learner and empathetic communicator.
• Excellent written communication skills.
• Attention to detail is important as this is a critical part of delivering an excellent student experience
• Familiarity with using different computing platforms - laptops, tablets and smartphones is also important with the need to help students remotely
• Experience in a customer service environment with a proven history of using initiative to resolve issues swiftly and patiently.