This position is fully remote/working from home. We are accepting candidates from anywhere in the USA.

Salary: $15/hour

Core Hours: Mon-Fri UK Times 2pm-10pm (approx 9am-5pm/10am-6pm EDT)

The Company and Role

We have a hugely exciting opportunity for the right candidate to join the Marisa Peer group of companies as the business continues to grow and develop.

As 2018 and 2019 winners of Stevie Awards including Entrepreneur of the Year, Health and Pharmaceuticals Service, Woman of the Year, and The Lifetime Achievement Award, this is your opportunity to work for a global training and development company that touches the lives of millions of people each year, inspiring them to live their best life possible.

Summary

We are hiring full-time, remote-working Technical Customer Service Advisor based in the UK. This is an exciting opportunity to work from home as the first line of contact for customers in regards to any requests, problems or technical issues and to work with them to resolve and provide accurate feedback in an empathetic and professional way that represents the brand appropriately.

You will have to learn fast, will have the ability to work in a diligent and caring way, and will want to experience a fast-paced and developing role where your thoughts and ideas are appreciated. It is crucial to have excellent English both written and verbal, attention to detail and multi-tasking ability.

Key Responsibilities

  • Process customer requests and provide troubleshooting and enquiry answers.
  • Support our customers to resolve logistical and technical questions, as well as platform issues through phone, email, and chat.
  • Navigate through multiple computer applications with speed and accuracy.
  • Maintain a high level of world-class customer service/professionalism to a wide range of customers.
  • Support a team in an administrative capacity, assisting with customer issues and reporting.
  • Collaborate with colleagues and partners to resolve problems.
  • Maintain broad knowledge about the company's products and services.

Requirements

  • 2 years of experience in customer support. A strong preference is given for remote working experience.
  • Experienced in resolving customer’s issues by going the extra mile and communicating with customers in an empathetic way.
  • Able to prioritise and process customer requests submitted by email, live chat or instant message promptly and within target deadlines.
  • Organised and priority-driven and have excellent time management skills to effectively manage your workload.

Ideally, you should also be:

  • Comfortable using a range of digital/online tools ranging from email, through office products to database/CRM systems.
  • Creative and able to see new opportunities to work differently, if it contributes to increased customer satisfaction or business success.
  • Able to identify opportunities to promote and offer other products and programs.
  • Happy and confident to work on your own remotely.

To learn more, please visit us at https://marisapeer.com

As 2018 and 2019 winners of Stevie Awards including Entrepreneur of the Year, Health and Pharmaceuticals Service, Woman of the Year, and The Lifetime Achievement Award, this is your opportunity to work for a global training and development company that touches the lives of millions of people each year, inspiring them to live their best life possible.

Background on Marisa Peer

Marisa Peer is a world-renowned speaker, hypnotherapy trainer, and bestselling author. She has over three decades of experience as a therapist, has been listed in Tatler’s guide to ‘Britain’s 250 Best Doctors’, and has been heralded as everything from “Britain’s Best

Therapist” to a “pioneering motivational hypnotherapist, psychotherapist and a winning sports psychologist.”

Marisa has been a contributor and columnist to publications including Closer, Men’s Fitness, and major Sunday newspapers. She frequently appears as an expert on the BBC and television networks all over the world. She has been acknowledged as an inspirational speaker from TEDx and Conde Nast to the Royal Society of Medicine for her impassioned and effective approach to changing people’s lives from within.